WhatsApp CRM — Every Conversation, Every Lead, in One Place
Connect WhatsApp Business API to TeknoVesta to centralize customer messages, automate replies with AI, and track every conversation as part of your sales pipeline.
Understanding the Problem
WhatsApp is the primary channel where customers ask questions, request quotes, and follow up on orders. But when messages live only on phones, leads get lost, replies are delayed, and there is no record of what was promised. TeknoVesta connects WhatsApp Business API directly to your CRM — every message becomes a tracked conversation, every customer has a full history, and every team member sees the same context. AI drafts reply suggestions; humans approve and send. The result is faster response times, no missed leads, and a complete audit trail for compliance.
Core Modules
Multi-Agent Inbox
Multiple team members handle WhatsApp conversations simultaneously without conflicts. Conversations are auto-assigned based on customer history, language, or workload.
AI Reply Drafts
AI suggests context-aware reply drafts based on the conversation history and your products. Agents review, edit, and send — staying in control.
Automatic Lead Capture
New WhatsApp messages create lead records automatically. Customer details, message history, and product interest are captured without manual data entry.
Template Messages & Broadcasts
Send approved WhatsApp templates for order confirmations, appointment reminders, and follow-ups. Comply with WhatsApp Business Policy automatically.
Conversation Tagging & Pipelines
Tag conversations by stage (lead, qualified, proposal, won, lost) and move them through your sales pipeline. AI suggests stage transitions.
KVKK & GDPR Compliance
Audit logs, role-based access, data residency in Turkey or EU, and consent tracking are built in. AI processing happens on our own servers — your data is never sent to OpenAI or Google.
How It Works
Connect Your WhatsApp Business Account
We connect your verified WhatsApp Business number through our Meta-approved partner in just a few steps. Setup takes 1-3 business days.
Configure Team Routing
Define which team members or departments receive which types of messages. Set business hours, auto-responses, and escalation rules.
Train AI on Your Products
Upload your product catalog, FAQs, and past conversations. AI learns your tone and suggests accurate reply drafts.
Customers Message You as Usual
Customers send messages to your WhatsApp Business number. Messages appear in TeknoVesta inbox in real time — alongside their full CRM history.
Reply Faster with AI Assistance
AI drafts replies. Agents review, edit if needed, and send. Every conversation is tracked, tagged, and reportable.
Key Benefits
Faster Response Times
AI-drafted replies cut response times by 60-80%. Customers get answers in minutes, not hours.
Zero Missed Leads
Every WhatsApp message becomes a tracked lead. No more conversations lost on personal phones or forgotten in noise.
Compliant by Design
WhatsApp Business Policy compliance, KVKK/GDPR audit logs, and on-premise AI processing — all built in, no extra setup.
Multi-Agent Without Chaos
Multiple agents handle the same number without stepping on each other. Routing, assignment, and handoff are automatic.
Frequently Asked Questions
Do I need a WhatsApp Business API account?
Yes — TeknoVesta connects via WhatsApp Business API (not the consumer WhatsApp app). We work with Meta-approved BSPs to set this up for you. The approval and number verification process typically takes 1-3 business days.
Is my customer data sent to Meta?
WhatsApp message transmission goes through Meta servers — this is unavoidable for any WhatsApp integration. However, your CRM data (customer profiles, notes, deal history) stays on TeknoVesta servers in your region. AI processing of messages happens on our own infrastructure, never sent to OpenAI, Anthropic, or Google.
Can multiple team members use the same WhatsApp number?
Yes. TeknoVesta is built for multi-agent inboxes. Conversations are routed based on rules you define (workload, expertise, customer language, etc.), and agents see who is handling what in real time. There are no conflicts or duplicate replies.
Ready to connect your tools?
Get in touch to see how TeknoVesta integrates with your existing systems.
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