Social Media Comments CRM — Turn Every Comment into a Lead
Automatically capture comments on your Facebook posts, Instagram posts, and ads as CRM leads. AI detects intent and routes to the right team.
Understanding the Problem
Comments on your Facebook and Instagram posts often contain buying signals — questions about pricing, availability, or specifications. But these comments scatter across posts and ads, get buried, and rarely connect back to your CRM. TeknoVesta captures every comment as a potential lead, uses AI to detect intent (question, complaint, interest), and routes it to sales, support, or marketing automatically. You never miss a buying signal again.
Core Modules
Comment Capture
Every comment on your Facebook and Instagram posts, ads, and reels is captured as a structured data point with author, post context, and timestamp.
AI Intent Detection
AI classifies each comment: purchase intent, support question, complaint, spam, or general engagement. Routing happens automatically.
Auto-Reply Triggers
High-intent comments can trigger automatic DM follow-ups via Messenger or Instagram DMs, moving the conversation private.
Lead Enrichment
Commenter profiles are matched against existing CRM records or create new leads with available public data.
Spam & Toxicity Filtering
AI filters out spam, toxic comments, and bot activity before they reach your team.
Multi-Page & Multi-Account
Manage comments from multiple Facebook Pages and Instagram accounts in one unified view.
How It Works
Connect Facebook Pages and Instagram
Authorize TeknoVesta to read comments on your Pages and Instagram Business accounts.
Configure Intent Rules
Define which intent types go to which team. For example: pricing questions → sales, complaints → support.
Set Auto-Reply Triggers
Optionally configure automatic DM follow-ups for high-intent comments to move conversations private.
Comments Flow into CRM
Every new comment is classified, routed, and (if relevant) creates or updates a lead record.
Team Responds in Context
Agents see the original post, comment, and customer history together — no context switching.
Key Benefits
No Buying Signal Missed
Every pricing question, product inquiry, or interest signal becomes a lead — even from buried comments.
Spam Filtering Saves Time
AI removes spam and bot noise so your team only sees real customers.
Private Follow-Up Increases Conversion
High-intent comments auto-trigger private DMs, taking conversations off public posts and into structured sales flow.
Cross-Channel Customer View
Commenters who also message you on WhatsApp or email are unified into single customer records.
Frequently Asked Questions
Do you capture comments on ads too?
Yes. Comments on organic posts, paid ads, boosted posts, and reels are all captured. Ad comments are often the highest-intent — these often get the most aggressive AI routing rules.
Can I reply to comments from TeknoVesta?
Yes. Agents can reply to comments publicly or trigger a private DM follow-up — both from inside the TeknoVesta inbox.
What about negative comments or reviews?
AI flags negative sentiment and routes to your designated support or PR team for immediate review. You can configure escalation rules for critical issues.
Ready to connect your tools?
Get in touch to see how TeknoVesta integrates with your existing systems.
Get in Touch