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AI-Powered CRM for E-commerce

Every customer question, order issue, return request, and review — captured, classified, and resolved in one platform built for online sellers.

We Understand Your Sector

E-commerce customers expect instant answers across every channel they use: WhatsApp, Instagram DMs, marketplace messages (Trendyol, Hepsiburada, Amazon), email, and live chat. A delayed reply means a lost sale; a missed return request means a one-star review. Multi-channel sellers juggle dozens of conversations per day across platforms that do not talk to each other. TeknoVesta unifies every customer touchpoint into one inbox. AI classifies messages by intent (pre-sale, order status, return, complaint), surfaces the customer's order history, drafts replies, and tracks resolution time. Your team handles 3x the volume with better customer satisfaction.

What TeknoVesta Does for You

Unified Multi-Channel Inbox

WhatsApp, Instagram DM, Trendyol, Hepsiburada, Amazon, n11, email, and live chat — all in one inbox. Each message linked to the customer's order history automatically.

AI Message Classification

Every incoming message classified by intent: pre-sale question, order tracking, return/exchange, complaint, review. Routed to the right team member with full context.

Order Status Auto-Reply

AI answers "Where is my order?" questions instantly by pulling live tracking data from cargo APIs (Yurtiçi, Aras, MNG, UPS, DHL). 70% of order inquiries resolved without staff.

Return & Refund Workflow

Customer requests return → system asks for reason and photo → automatic approval for eligible cases → label generated → refund triggered. Customer happy, team relieved.

Abandoned Cart Recovery

Customers who left items in cart receive timed WhatsApp/email reminders with personalized incentives. Recover 15-25% of abandoned carts that would otherwise be lost.

Review & Rating Management

Track reviews across marketplaces. Negative reviews trigger immediate outreach. Positive reviews trigger thank-you and repeat-purchase campaigns.

Typical Workflow

  1. 1

    Customer messages

    Customer asks a question via WhatsApp, Instagram, marketplace, email, or live chat. TeknoVesta captures the message and pulls the customer's order and conversation history.

  2. 2

    AI classifies and acts

    AI identifies the intent (pre-sale, order status, return, complaint). Routine queries (where is my order, what are your hours, do you ship to X) get auto-replies. Complex cases routed to staff.

  3. 3

    Staff resolves with context

    For escalated cases, staff sees the full customer history, all past orders, and AI-suggested replies. Resolution time drops dramatically.

  4. 4

    Resolution and follow-up

    Issue resolved. Customer receives confirmation. If it was a complaint or return, AI tracks satisfaction and prevents recurrence.

  5. 5

    Loyalty and re-engagement

    Past buyers receive targeted campaigns based on their order history. Dormant customers get win-back offers. One-time buyers become repeat customers.

Why This Sector Benefits

Faster customer response

Average response time drops from hours to minutes (or seconds for routine questions). Customer satisfaction scores rise significantly across all channels.

Higher repeat purchase rate

Personalized re-engagement campaigns based on order history increase repeat purchases by 20-35%. Lifetime customer value grows without ad spend.

Less staff burnout

AI handles 60-70% of routine inquiries automatically. Staff focus on complex cases, complaints, and pre-sale conversations that actually need a human touch.

Better marketplace ratings

Fast resolution of issues prevents negative reviews. Proactive outreach turns frustrated customers into 5-star reviewers. Marketplace algorithm rewards you with more visibility.

Sector-Specific FAQ

Does TeknoVesta integrate with Trendyol, Hepsiburada, and other Turkish marketplaces?

Yes. We integrate with Trendyol, Hepsiburada, n11, GittiGidiyor, and other major marketplaces via their APIs. Messages, orders, and returns flow into TeknoVesta automatically. For international: Amazon, eBay, Etsy.

Can it connect to our Shopify, WooCommerce, or custom store?

Yes. We integrate with Shopify, WooCommerce, Magento, Ikas, T-Soft, and custom platforms via API. Order data, customer records, and product catalog sync bidirectionally.

How does AI handle WhatsApp at scale?

TeknoVesta uses WhatsApp Business API (official Meta channel) for compliance and reliability. AI handles routine questions instantly; complex cases routed to staff with full context. No risk of account suspension.

Let's Talk About Your Business

Get in touch and discover how TeknoVesta fits your operations